Policies

Shipping Policy

All orders are normally shipped within the next business day. Certain orders may require two business days to ship. Any orders above $100 CAD qualify for free expedited/express shipping. Orders under $100 CAD have $5.00 Flat Expedited/Express Shipping.

Shipping within Canada: Orders will be shipped from our Vancouver location via Canada Post.

Unclaimed Packages: Packages that are returned unclaimed will be refunded less the actual shipping cost. Customers will be notified of refund and provided receipt for actual shipping cost via email.

Authenticity Guaranteed

All vaporizers are 100% authentic and are backed by manufacturer warranty

Return/Exchange Policy

Due to sanitary conditions and various state/provincial laws we cannot accept returns or exchanges on used products. If you are having difficulties with your vaporizer, manufacturer warranty will apply. If you need assistance in contacting the manufacturer, a Chronic Glass rep can help you get your product serviced.

If the product is dead on arrival, or was physically damaged upon arrival, please contact us within 48-hours to arrange for support.

Exchanges on unused products are applicable within 14 days of purchase and must be in original packaging.

Privacy Policy

At Chronic Glass we take privacy to a whole different level. All transactions completed on this website are 100% secure and encrypted with a SSL certificate.

After processing your transaction, the name “CG Vancouver” will appear on your card statement along with the corresponding billed amount.

Packages that are shipped will NOT have any Chronic Glass logos on the exterior shipping box. The sender address will be listed as:

CG Vancouver
1948 Kingsway, Vancouver BC
V5N 2S9

Price Match Guarantee

We offer a price match guarantee on all our products. Just let us know by either email or phone.

Quick Customer Support

If for any reason you need support or have any questions, please contact us at glasschronic@gmail.com. We will normally respond to your message within in one business day. Alternately you can contact us at 604-620-9399 or toll free 1-855-891-9209 during business hours.

If you are purchasing a vaporizer, we recommended reading reviews and watching videos of the product on YouTube prior to purchasing. You may also contact us, and we will be happy to answer any questions you may have.

Terms and Conditions

Ownership
This website is owned and operated by Chronic Glass & Smoke Shop (Chronic Glass). The terms “we”, “ours” or “us” are in reference to Chronic Glass.

Limited Liability
Any products purchased in store or online comply with all federal, provincial/state and municipal laws. Products sold on this website are purely for use with legal herbs and tobacco. By purchasing from Chronic Glass you agree that you are of legal smoking age in your province or state.

Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease or addiction including addiction to tobacco. Products found on this website are for recreational use ONLY.

The user agrees to use the product in compliance with manufacturer guidelines.

Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice at any time.

Warranties
All vaporizers are backed by manufacturer warranty unless otherwise stated. Due to sanitary conditions and various provincial/state laws, Chronic Glass cannot accept returns or exchanges on USED products. We can however offer exchange on UNUSED products.

If you are having difficulty with your item and need help getting the unit serviced please contact the manufacturer directly. If you would like assistance in contacting the manufacturer, please contact a representative at Chronic Glass. We can help you get in touch with the manufacturer.

There are no warranties on glass products and accessories. However, if the unit arrives damaged please contact us within 48hours with a picture to arrange for support.

Errors, Inaccuracies and Omissions
Occasionally there maybe errors, omissions or inaccuracies in descriptions, pricing, promotional offers, product shipping charges, transit times and availability of items. Chronic Glass reserves the right to update without notice or cancel without notice any orders if it is determined that information posted on the website is inaccurate. Orders cancelled by Chronic Glass due to inaccuracies will be refunded in full within 48hours.

In rare occasions the posted price on chronicglass.ca maybe inconsistent from the price marked in-store. In the event of a price discrepancy, the website posted price will be considered final.