Policies

Shipping Policy

All orders are normally shipped within the next business day. Certain orders may require two business days to ship. Any orders above $100 CAD qualify for free expedited/express shipping. Orders under $100 CAD have $5.00 Flat Expedited/Express Shipping.

Shipping within Canada: Orders will be shipped from our Vancouver location via Canada Post.

Unclaimed Packages: Packages that are returned unclaimed will be refunded less the actual shipping cost. Customers will be notified of refund and provided receipt for actual shipping cost via email.

Authenticity Guaranteed

All vaporizers are 100% authentic and are backed by manufacturer warranty

Warranty

HERB VAPORIZERS

  1. Chronic Glass offers a 6 month IN-STORE warranty on all our herb vaporizers
  2. After the 6 month period, manufacturer warranty will apply
  3. Only the defective item/part will be replaced under the IN-STORE warranty period
  4. Coils are NOT covered under warranty
  5. Proof of purchase is required for in-store purchases

BATTERIES/BOX MODS/TANKS/CONCENTRATE TANKS

  1. Batteries and Box Mods are covered under a 3 month warranty period
  2. There is no warranty period for tanks that are used. Tank leakeage can be expected over time and is due to normal wear and tear on the gaskets
  3. There is no warranty for coils
  4. Original receipt or proof of purchase is required – No exceptions

GLASS/METAL/QUARTZ

  1. Chronic Glass offers an insurance period for glass items that arrive damaged via the Canada Post
  2. There is no warranty/insurance period for broken glass/metal/quartz products purchased in-store. Items are thoroughly inspected by both staff and customer before purchase
  3. Online warrantly claims for broken glass items must be made within 48hours of receiving product (we will request an image)
  4. After 48 hours, the insurance and warranty period is over
  5. Items must be in unusued condition for warranty to apply
  6. No warranty on used items

Privacy Policy

At Chronic Glass we take privacy to a whole different level. All transactions completed on this website are 100% secure and encrypted with a SSL certificate.

After processing your transaction, the name “CG Vancouver” will appear on your card statement along with the corresponding billed amount.

Packages that are shipped will NOT have any Chronic Glass logos on the exterior shipping box. The sender address will be listed as:

CG Vancouver
1948 Kingsway, Vancouver BC
V5N 2S9

Price Match Guarantee

We offer a price match guarantee on all our products. Just let us know by either email or phone.

Quick Customer Support

If for any reason you need support or have any questions, please contact us at help@chronicglass.ca. We will normally respond to your message within in one business day. Alternately you can contact us at 604-620-9399 or toll free 1-855-891-9209 during business hours.

If you are purchasing a vaporizer, we recommended reading reviews and watching videos of the product on YouTube prior to purchasing. You may also contact us, and we will be happy to answer any questions you may have.

Terms and Conditions

Ownership
This website is owned and operated by Chronic Glass & Smoke Shop (Chronic Glass). The terms “we”, “ours” or “us” are in reference to Chronic Glass.

Limited Liability
Any products purchased in store or online comply with all federal, provincial/state and municipal laws. Products sold on this website are purely for use with legal herbs and tobacco. By purchasing from Chronic Glass you agree that you are of legal smoking age in your province or state.

Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease or addiction including addiction to tobacco. Products found on this website are for recreational use ONLY.

The user agrees to use the product in compliance with manufacturer guidelines.

Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice at any time.

Errors, Inaccuracies and Omissions
Occasionally there maybe errors, omissions or inaccuracies in descriptions, pricing, promotional offers, product shipping charges, transit times and availability of items. Chronic Glass reserves the right to update without notice or cancel without notice any orders if it is determined that information posted on the website is inaccurate. Orders cancelled by Chronic Glass due to inaccuracies will be refunded in full within 48hours.

In rare occasions the posted price on chronicglass.ca maybe inconsistent from the price marked in-store. In the event of a price discrepancy, the website posted price will be considered final.